Privacy Policy
Last updated: March 2026
Rhino Removals Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services.
1. Information We Collect
We may collect the following personal data:
- Name, email address, and phone number (when you request a quote or contact us)
- Collection and delivery addresses (for removal quotes)
- Preferred moving dates and details about your move
- Technical data such as IP address, browser type, and pages visited (collected automatically)
- Cookie data (see Cookies section below)
2. How We Use Your Data
We use your personal data to:
- Provide and manage removal quotes and services
- Communicate with you about your move or enquiry
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and protect our website (via Google reCAPTCHA)
3. Legal Basis for Processing
We process your data under the following legal bases: (a) Contract — to provide the removal services you have requested; (b) Legitimate interest — to improve our services and respond to enquiries; (c) Legal obligation — to comply with applicable laws and regulations; (d) Consent — for marketing communications, which you can withdraw at any time.
4. Data Sharing
We may share your data with:
- Our operational partners and sub-contractors involved in your move
- IT service providers who help us run our website and systems
- Customs authorities (for international moves, as required by law)
- Google (reCAPTCHA v3 for spam protection — subject to Google's Privacy Policy)
We do not sell your personal data to third parties.
5. Cookies
Our website uses essential cookies required for the site to function. We also use Google reCAPTCHA which may set cookies to analyse traffic and distinguish human users from bots. No tracking or advertising cookies are used.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Quote enquiry data is retained for up to 12 months. Customer records for completed moves are retained for 6 years in line with legal and accounting requirements.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at contact@rhinoremovals.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Rhino Removals Ltd
Email: contact@rhinoremovals.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.